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Booking information


On the day of your arrival the apartments will be available from about 1 pm. On the day of your departure, we ask you to check out by 09.00 at the latest. For late arrival (later than 18.00 clock), we ask to inform us before.


To ensure that your reservation can be definitively confirmed, a down-payment must be made. You will receive the necessary information directly after booking by e-mail. The remaining payment incl. All additional costs will be paid one day before departure in cash (the payment by debit or credit card is unfortunately not possible!).


Cancellations are only accepted in written form - inform us on time! The cancellation conditions are subject to the Austrian Hotel Contract conditions:

  • for cancellations up to 12 weeks prior to arrival you will get your deposit back without a cancellation fee for € 25.00 per booking
  • for cancellations up to one month prior to arrival a cancellation fees are equivalent to the room price will be charged as for 3 days
  • for cancellations less than 21 days before arrival we take the full booking price for apartments
  • in case of late arrival or earlier departure, no discounts will be granted.

Travel insurance:

To have it safe, we advise to our guests to order appropriate travel insurance. Order insurance right now!

Tourist tax:

The tourist tax in Serfaus-Fiss-Ladis is currently € 2.60 per person per day. Children up to 15 years do not pay it.


The final cleaning will be charged once per apartment.


Pets are allowed on request.


There is a strict smoking ban throughout the house. You are welcome to go to the terrace to smoke.


Free of charge parking is available to our guests directly in front of the house.

Bread service:

On request, we offer you in cooperation with a local bakery daily freshly delivered bread for your breakfast. You will find the price-list in your apartments - choose and write down the list of items just the day before.

Waste separation:

We ask our guests (for cost reasons and to protect the environment) to respect the marked separation of the waste.

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